XBert Type: Standard
Accounting Software: Xero, MYOB, QuickBooks
Country Restriction: ZA only
Risk Type: Tax Risk
Business Function: Sales
Overview
The "Invoice Raised with a Cancelled Customer" XBert reviews invoices sent to customers and checks whether the customer’s Enterprise Number is listed as cancelled or deregistered on South Africa's Companies and Intellectual Property Commission (CIPC) Register. This alert helps ensure your business is not invoicing entities that are no longer legally operating.
What it does
XBert identifies unpaid invoices linked to customers whose business registration is cancelled or not found on the CIPC database. This means the customer may no longer be a legally registered business and poses a risk to collection.
How it works
XBert cross-references customer Enterprise Numbers from your accounting software with those on the CIPC register. If a customer’s registration is found to be cancelled, deregistered, or missing entirely—and the invoice was created after this cancellation date—XBert raises this alert so you can review the risk.
This prevents you from relying on payment from entities that no longer operate, and prompts corrective action before accounts become uncollectible.
Example / Use Case
Steve runs a newsagency. He sends an invoice for R285 to Dave’s Plumbing for office supplies. A few weeks later, Dave’s Plumbing is deregistered. The invoice remains unpaid. XBert flags this customer’s status as cancelled, and Steve is able to follow up with Dave before he closes his affairs, recovering the amount owed.
Accounting software
Xero, MYOB, QuickBooks
Which countries it supports
South Africa only
Processes
This XBert supports Revenue & Receipts (Accounts Receivable) and helps ensure that customer records are kept up to date and valid.
To resolve the issue:
Select RESOLVE NOW within XBert to open the invoice and review customer details.
Confirm the Enterprise Number via the CIPC eServices website.
If incorrect or outdated, contact your customer for the correct Enterprise Number.
Update the customer record in your accounting software with the revised information.
If the customer has legitimately ceased trading, avoid issuing further invoices, and consider reissuing existing ones to the appropriate entity.
Keeping customer business records accurate helps reduce bad debt, improves audit readiness, and strengthens your compliance with VAT and other financial reporting obligations.