Skip to main content

How To: Accept an Invitation to XBert Capture

Accept your XBert Capture invitation and get into the app for the first time.

Written by Sunniva Andersen

šŸ“± These steps are for the XBert Capture app

They describe what you'll see in the app itself, on a phone or in a browser, from setting it up for the first time through to using it day to day.

XBert Capture is a separate app from XBert. Anything that happens inside XBert is covered in the collections for your firm.


Your invitation email

When someone invites you to XBert Capture, you're sent an email with three ways to get started:

  • a Get Started button, which is the quickest route

  • a 6-digit activation code, for if the button doesn't work

  • links to download the app from the App Store and Google Play

šŸ’” Invitations run out after 7 days

If yours has expired, ask whoever invited you to send it again.


Accept the invitation

  1. Open the email and tap Get Started.

  2. You'll see You have been invited to join with the name of the practice.

  3. Tap Accept & Continue.

From there you'll sign in, and then set up a PIN so you don't have to sign in every time.


Where to get the app

  • On your phone: search for XBert Capture in the App Store or Google Play.

  • To use on your device (phone, laptop, etc) internet browser: go to capture.xbert.io

The same sign-in works for both.


If it doesn't work

What you see

What to do

No invite token found. Please use the link from your invite email.

You've opened the app without going through the link. Go back to the email and tap Get Started, or use your activation code instead.

Invalid invite.

The invitation has expired or already been used. Ask for a new one.

Unable to validate invite. Please check your connection.

Check your internet and try again.

You can't find the email

Check your junk mail. If it's not there, whoever invited you can read out your activation code.

šŸ‘‰ Read more here: How To: Sign In to XBert Capture


What's next


Need help?

If you have any questions, our support team is here to help!

Email us at support@xbert.io, or in the app go to Settings and tap Help & FAQ to browse our help articles.

Did this answer your question?