What does a 'password-protected' client look like?
Go to the Client board of your CONNECT Portal
On the Client Connections page (fourth page option located on the left-hand side of your screen), find the MYOB client file that is locked/not syncing.
How to Unlock a Locked MYOB File
Click on 'Password Required'.
This is the modal that opens when you attempt to unlock a password-protected client.
Click 'Submit' once you've entered your username and password for the MYOB file.
