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MYOB Client Files Locked
MYOB Client Files Locked

Some MYOB Files may be locked when uploaded

Soraya Brown avatar
Written by Soraya Brown
Updated over a week ago

What does a 'password-protected' client look like?

  1. Go to the Client board of your CONNECT Portal

  2. On the Client Connections page (fourth page option located on the left-hand side of your screen), find the MYOB client file that is locked/not syncing.

How to Unlock a Locked MYOB File

  1. Click on 'Password Required'.

  2. This is the modal that opens when you attempt to unlock a password-protected client.
    Click 'Submit' once you've entered your username and password for the MYOB file.

If you're having password issues, also see:

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