Go to the Panel Menu (hamburger icon) on the top right of the CONNECT Portal.
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Click on Settings.
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From the Settings Menu on the left-hand side, click on Roles.
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You can make Connect Roles for CONNECT Users and Client Roles for Client Users from here.

Type the name you'd like for a role in the textbox and click on the + icon.

The role will then be created.

You can rearrange the order of your roles by clicking and holding the button on the left of the name of a role, and then dragging to rearrange the order.

You can delete a role by clicking on the Bin icon on the right of the name of a role.