Managing Xero and XPM Outages in XBert
Introduction
Outages or disruptions in Xero or its related components, such as Xero Practice Manager (XPM), can significantly impact integration with XBert, particularly in pushing time entries. This guide explains how outages in these systems affect XBert's functionality, the differences in recovery times between Xero and XPM, and provides a workaround to manage timesheets during such downtimes.
How Xero and XPM Outages Affect XBert
When an outage occurs in Xero or XPM, it can disable certain functionalities in XBert, such as the ability to push time entries to XPM. These outages often occur due to issues in connected services like AWS. Consequently, time-entry processes are disrupted until the affected service fully recovers.
Recovery Differences Between Xero and XPM
During an outage, Xero might recover faster than XPM. However, even if Xero becomes operational, issues may persist with XPM. In such cases, the functionality of pushing time entries to XPM remains unavailable until XPM fully recovers.
Workarounds for Managing Timesheets During XPM Downtime
While XPM is down, users can implement a workaround to continue adding timesheets in XBert without disruption:
Disable Automatic Time Push: Temporarily turn off the automatic pushing of time entries from XBert to XPM. This prevents errors or failed sync attempts during the downtime.
Add Timesheets in XBert: Continue logging timesheets in XBert during the outage.
Re-enable Automatic Time Push: Once XPM is back online, re-enable the time-push feature.
Sync or Manually Enter Data: After XPM recovers, you can either manually sync the data from XBert to XPM or enter it directly into XPM as needed.
Conclusion
Understanding the interconnected nature of Xero, XPM, and XBert systems is crucial for managing disruptions efficiently. By knowing how outages impact integration and applying the described workaround, users can reduce downtime and maintain productivity within the XBert platform. For further updates on service statuses during outages, it is recommended to monitor official announcements from Xero and XBert.