XBert Type: Standard
Accounting Software: Xero, MYOB, QuickBooks
Country Restriction: All regions
Risk Type: Fraud Risk
Business Function: Banking
Overview
The "Contact Bank Account Different From Attachment" XBert identifies when the bank account number saved in a contact record does not match the bank account number found on a related bill or invoice attachment. This alert helps prevent payment errors and detect potential fraud before money is transferred to an incorrect account.
What it does
This XBert compares the bank account stored in your accounting system with the bank account number detected on the invoice attachment. If the two values differ, the alert is triggered — giving you a chance to verify the correct details before proceeding with any payment.
How it works
XBert uses AI to extract and interpret the bank details listed on bill attachments (PDFs/images).
It compares these with the bank account details saved for the contact.
If there is a mismatch — even if both accounts appear valid — XBert raises the alert.
The alert includes:
The contact name
The account from the contact record
The account detected on the attachment
The filename of the attachment and the related transaction
Note: This functionality is currently in Beta. In rare cases, AI might misinterpret attachment data due to poor image quality, document folds, or non-standard formatting.
Example/Use Case
Bob updates the bank account for ACME Services, but makes a mistake and switches two digits. Mike, managing accounts payable, sees a bill from ACME Services for $18,500 and prepares to make the payment using the account listed in the system. However, XBert notices that the invoice attachment shows a different bank account and flags the issue. Mike double-checks and confirms the account change was incorrect, preventing a costly payment error.
Accounting software
All major Australian-compatible accounting software (e.g., Xero, MYOB, QuickBooks Online).
Which countries it supports
All regions.
Processes
This alert falls under the ‘Bookkeeping Services’ and ‘Cleanup’ categories, and supports fraud prevention and data accuracy. To resolve this issue:
Click RESOLVE NOW in XBert to view the contact record.
Review the bank account listed on the contact and compare it to the attachment.
If the attachment is correct, update the contact record accordingly.
If the contact record is correct, contact the supplier to confirm which account is accurate, and request a revised invoice if needed.
Always verify new or updated bank account details via a trusted communication channel (e.g. phone call or secure email).