XBert Type: Standard
Accounting Software: Xero, MYOB, QuickBooks
Country Restriction: All regions
Risk Type: Fraud Risk
Business Function: Banking
Overview
The "Contact bank account same as existing supplier" XBert detects when a contact’s bank account details match another existing supplier’s account. While sometimes legitimate, such as in the case of parent companies or shared payment services, this situation can also indicate data entry errors or fraudulent activity and should be investigated promptly.
What it does
This XBert alerts you when the bank account number for a contact has been changed or updated and the new bank details are the same as another supplier in your system. It ensures that shared account numbers are reviewed to avoid paying the wrong party or falling victim to fraud.
How it works
Monitors bank account changes in your contact records
Ignores superficial formatting differences (e.g. dashes or spaces)
Flags the update if the new bank account number matches another contact's account
Resolves automatically if the bank account is changed back or the alert is filed with a comment
Currently, the alert does not identify the user who made the change, though this capability may be available in future integrations. In Xero, you can manually view the contact activity to determine who updated the record.
Example/Use Case
Bob, who manages contacts, mistakenly enters City Limousines’ bank account into the record for ACME Services. Later, Mike processes a payment for ACME's $18,500 invoice. The money is sent to City Limousines, who were not expecting a payment. ACME never receives the funds, and the payment has to be reversed and reissued, possibly with a late fee or loss. XBert flags the identical account entry before payment is made, helping to catch the error early.
Accounting software
All major Australian-compatible accounting software (e.g., Xero, MYOB, QuickBooks Online).
Which countries it supports
All regions.
Processes
This alert falls under the ‘Purchases (AP)’ and ‘Cleanup’ categories, supporting fraud detection and contact data integrity. To resolve this issue:
Click Resolve Now in XBert to open the contact record directly.
Confirm the bank account number with the supplier using a trusted communication channel.
Check the contact history or audit log (in Xero) to see who made the change.
If the match is legitimate (e.g. parent company scenario), file the alert to acknowledge it.
If the match is not legitimate, update the account number and consider notifying internal stakeholders.