XBert Type: Standard
Accounting Software: Xero, MYOB, QuickBooks
Country Restriction: All regions
Risk Type: Fraud Risk
Business Function: Banking
Overview
The "Contact bank account changed" XBert detects when the bank account details of a contact have been modified in your accounting system. This alert is critical for identifying potential fraud risks, mistakes, or unauthorised changes before any payments are processed incorrectly.
What it does
This XBert monitors changes to the bank account fields of your contacts. It compares the most recent bank account value to the previously synced value and triggers an alert if they differ — even when formatting changes are made (e.g. spaces or dashes), as long as the underlying number is different.
It does not trigger if:
The account has been reverted to its previous value
The alert has already been filed with a comment
How it works
When a contact's bank details change, XBert compares:
The previously stored account number
The current account number
If a mismatch is detected, it flags the change, noting both the old and new account details. This ensures you’re made aware of any changes that may affect the validity or security of future payments.
Example/Use Case
Bob, who has access to edit contact records, changes the bank account number for supplier ACME Services to his personal account. Mike, who handles payments, processes a bill for $18,500 assuming the information is correct. The payment goes to Bob, not ACME. ACME later follows up for payment, revealing the fraud.
If XBert had been checked before processing, this could have been caught and stopped.
This alert also helps identify non-malicious mistakes, like a typo in a bank account that leads to a failed payment and delayed processing.
Accounting software
All major Australian-compatible accounting software (e.g., Xero, MYOB, QuickBooks Online).
Which countries it supports
All regions.
Processes
This alert falls under the ‘Bookkeeping Services’ and ‘Cleanup’ categories, and is essential for internal control and fraud prevention. To resolve this issue:
Review the contact record via the "Resolve Now" button in XBert.
Verify the new bank account with the supplier directly using a trusted communication method (e.g., phone call, verified email).
In Xero, check the contact’s activity log to see which user made the change.
If the change is valid, no further action is required and you can file the alert.
If it’s incorrect or suspicious, revert the change, report the incident, and take corrective action.